Excellent Product & Outstanding Customer Service!

Posted by Cathy Sandman, GreatScapes & More on 19th Aug 2019

NRG Ideas' hose washers are great quality at a very reasonable price! They were yellow on the website, which was difficult for me to find and what my company really needs. I wrongly assumed yellow was the only color that NRG had, so I did not specify "yellow" on my order. When we received black washers, I contacted NRG by phone. I spoke with a friendly and helpful gentleman Del and asked if they have yellow washers, and explained why we need and use that color. He answered yes, and graciously and without hesitation offered to send us yellow hose washers. He said not to worry about shipping the black washers back.. Within just a couple of days we received the yellow washers and are very happy with them. I will definitely do business with NRG Ideas again, and will refer others to check them out as opportunities arise. Thank you so much NRG for a great product and for your excellent customer service!